Helpdesk Ticket Translation
Support clients in their language. Write responses in yours, send in theirs — with full translation history per ticket.
Overview
The Helpdesk Translation feature lets you communicate with clients in their preferred language, even if you don't speak it. Write your response in your language, and O'Toolkit translates it before sending — all within the Odoo helpdesk interface.
Auto-detect language
O'Toolkit automatically detects the customer's language from their messages.
Compose → Translate → Send
Simple 3-step workflow that fits naturally into your support process.
Translation history
Full translation history per ticket for audit and reference.
Smart caching
Avoids re-translating the same content, saving tokens on repeated phrases.
Requires Helpdesk module
This feature requires the Odoo Helpdesk module to be installed. It is available in Odoo Enterprise edition.
How to translate a helpdesk ticket
Step 1: Open a ticket
- Go to Helpdesk → open a ticket from a client
- O'Toolkit automatically detects the customer's language from their message
- You'll see the detected language displayed near the ticket
Step 2: Compose your response
- Write your response in your own language — as you normally would
- Don't worry about translation at this stage, focus on your message
Step 3: Translate and send
- Click the "Translate" button next to the send button
- Review the translated version
- Click "Send" — the translated message is sent to the client
Both versions are saved
O'Toolkit saves both your original message and the translated version in the ticket history. This way, your team can always see what was actually said.
Reading incoming messages
When a client sends a message in their language, O'Toolkit can also translate it for you:
- Open the ticket with the client's message
- Click the "Translate" button on the incoming message
- The translated version appears below the original message
Supported workflows
- You → Client — Write in your language, send in theirs
- Client → You — Read their message translated to your language
- Multi-language teams — Each agent sees translations in their own language
No language barrier
With helpdesk translation, you can support clients in any language without hiring multilingual agents. Each translation costs ~2-4 tokens.