Privacy Policy
Last updated: January 2025
1. Who We Are
O'Solutions is a Belgian company providing AI-powered tools for the Odoo ecosystem.
Company Information:
- Company name: O'Solutions Company
- Enterprise number: BE1027.006.009
- Address: Rue de Beaulieu 10, 1367 Ramillies, Belgium
Contact:
- Email: julien@osolutions.app
2. Data We Collect
Account Data
- Name, email address, company name
- Billing information (processed by Stripe)
Usage Data
- O'Tokens consumption
- Feature usage and app interactions
- Subscription and billing history
Technical Data
- IP address, browser type, device information
- Error logs for debugging purposes
App-Specific Data
| App | What we store | What we DON'T store |
|---|---|---|
| O'Chat | Message metadata for delivery only. Messages are encrypted end-to-end and deleted immediately after delivery. We cannot read your messages. | Message content, conversation history |
| O'Dashboard | Dashboard configurations (layouts, chart settings) | Your Odoo business data. All queries run directly between your browser and your Odoo instance. |
| O'Toolkit | Processing logs (anonymized) | Your content after processing is complete |
3. How We Use Your Data
- Service delivery: Running your account, processing requests, delivering features
- Billing: Managing subscriptions and payments
- Support: Responding to your questions and resolving issues
- Improvement: Analyzing usage patterns to improve our products (anonymized)
- Communication: Sending service updates and, with your consent, product news
4. Legal Basis (GDPR)
- Contract performance: Processing necessary to provide our services
- Legitimate interest: Security, fraud prevention, service improvement
- Consent: Marketing communications (opt-in only)
5. Third-Party Services
We work with the following service providers:
| Provider | Purpose | Location |
|---|---|---|
| OVH | Hosting infrastructure | France (EU) |
| Stripe | Payment processing | USA (EU-US DPF certified) |
| Anthropic | AI processing for O'Tokens features | USA |
| OpenAI | AI processing for O'Tokens features | USA |
For AI providers, we only send the minimum data necessary to process your request. We do not share your account information or personal data with them.
6. International Transfers
Some of our service providers are located outside the European Union. For these transfers, we rely on:
- EU-US Data Privacy Framework (where applicable)
- Standard Contractual Clauses approved by the European Commission
7. Data Retention
| Data type | Retention period |
|---|---|
| Account data | Duration of your account + 30 days |
| Billing records | 10 years (Belgian legal requirement) |
| Technical logs | 12 months |
| O'Chat messages | Deleted immediately after delivery |
8. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Delete your data ("right to be forgotten")
- Port your data to another service
- Object to certain processing
- Withdraw consent at any time
To exercise these rights, contact us at julien@osolutions.app. We will respond within 30 days.
You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA): www.dataprotectionauthority.be
9. Cookies
We use minimal cookies to operate our service:
Essential Cookies (always active)
- Session management
- Authentication
- Security tokens
Analytics Cookies (with consent)
- Anonymous usage statistics to improve our service
- No personal identification, no tracking across sites
You can manage cookie preferences through the cookie banner displayed on your first visit.
10. Security
We implement industry-standard security measures:
- Encryption in transit (TLS) and at rest
- Access controls and authentication
- Regular security audits
- Secure hosting within the European Union (OVH France)
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by email at least 14 days before significant changes take effect.